Our website address is: http://bhaktionlinestore.com.
Shipping Policy
Delivery Areas: We currently deliver within Kolkata and selected nearby areas.
Delivery Time: Orders are typically delivered within 2-4 business days. Delivery timelines may vary during peak seasons or due to unforeseen circumstances.
Delivery Charges: Delivery charges may apply based on the order value and location. Free delivery is available for orders exceeding a specific amount, as mentioned on the website.
Tracking: Customers will receive tracking details upon order confirmation.
Cancellation Policy
Order Cancellation by Customer:
Cancellations are allowed only before the order is dispatched.
To cancel, contact our customer support team with your order details.
Order Cancellation by Bhakti Online Store:
We reserve the right to cancel orders due to stock unavailability, incorrect pricing, or delivery limitations. Customers will be notified, and a full refund will be processed.
Cookies
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Return and Refund Policy
Eligible Returns:
Returns are accepted for damaged, defective, or incorrect items only.
Items must be unused, with original packaging intact.
Return Process:
Notify us within 24 hours of delivery by email or phone.
Provide proof (e.g., photos) of the damaged or incorrect item.
Approved returns will be picked up, or customers may be asked to ship the item back.
Refunds:
Refunds will be processed to the original payment method within 5-7 business days after the returned item is received and inspected.
Payment Policy
Accepted Methods: We accept payments through UPI, credit/debit cards, net banking, and other secure payment gateways listed on our website.
Payment Security: All transactions are encrypted and processed securely.
Failed Payments: In case of payment failure, please retry or contact customer support for assistance.
Privacy Policy
Data Collection: We collect personal information (e.g., name, address, contact details) for order processing and delivery.
Data Usage: Customer data is used solely for providing services, marketing, or improving user experience.
Data Protection: We employ advanced security measures to protect customer data from unauthorized access.
Third-Party Sharing: We do not share personal information with third parties unless required by law.
For full details, refer to our Privacy Policy.
Exchange Policy
Exchanges are allowed only for items damaged during transit or delivered incorrectly.
Requests for exchanges must be initiated within 24 hours of delivery.
How long we retain your data
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Loyalty and Offers Policy
Discounts and promotional offers are subject to terms and conditions mentioned with the offer.
Loyalty points or rewards, if applicable, are non-transferable and must be redeemed within the validity period.
By using Bhakti Online Store, you agree to abide by these policies. For further inquiries, feel free to reach out to us.
Customer Support Policy
Our customer support team is available Monday to Saturday, 9 AM to 7 PM.
Contact us via email at support@bhaktionlinestore.com or call us at [+91-XXXX-XXXXXX].
